FREQUENTLY ASKED QUESTIONS

Yes! Great Quality – Great Prices!!! Everything you need – projectors, Plasmas, LCD’s, DVD’s, cables, connectors – we have it ALL!!!

The Theater Doctor can only guarantee our own work. Any additions or changes you make to your own system voids our warrantee. That being said - go ahead! Do it yourself and save some money – we will assist you in anyway we can.

We cure your Home Entertainment ills! We’ll surgically repair your ailing sound system, perform procedures that provide optimum optical enjoyment for your viewing pleasure, prescribe appropriate treatments to add years of therapeutic home health enjoyment! With yearly checkups, we will be your home entertainment Specialist for life.

Yes. Training is FREE with service call and/or control system programming. We encourage you to call us with any questions or concerns. If you don’t understand something – or if you simply forgot – please call us! We know these systems are new to you and we expect you might experience a little confusion in the beginning. We are here for you!!!

That being said, training time can be purchased. If you want to learn how to use your current system effectively, if you have a remote you don’t understand, call us. We’ll help you learn more about your own system – even if you bought it somewhere else.

INVESTMENT!!! Whether you use it or not, pre-wire your new home for a theater room, surround sound, intercom, etc. This increases your resale value. We recommend pre-wiring your oldest child’s room – when they move out the theater comes in!

Yes – but it’s difficult and more expensive to run wires later.

If an item we provide is defective, we will replace it within the first 30 days – provided we receive written notification (email) within that 30 day period.  If the item is out of stock, we will do what we can to provide a reasonable replacement unit until the new one is available.  Sometimes, we just have to wait until the item is available.

Our customers have 30 days to test out their new system.  If, for any reason you are unsatisfied with the equipment purchased, feel free to call The Theater Doctor.  We will do everything possible to correct the situation within a reasonable time frame.

But, after 30 days, depending on the manufacturer’s warrantee, the returns are up to the customer.  Regardless, we would still like to hear from you.  Just in case there might be a quick fix to your situation.

The Theater Doctor is not responsible for the serviceability of customer provided equipment.  If troubleshooting is needed to determine this, additional charges would be applied to your invoice.

Since we block out these billable hours for your service, we will charge you $75 for a missed appointment if we do not get 24 hours notice. Please notify us as soon as possible.