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FAQ'S
Frequently Asked Questions
1. What is a Dedicated Home Theater Room?It is a room for video viewing only. Windows are blocked out. Acoustical Panels are installed (if necessary). Custom Theater Screen is installed and may be outlined by theatrical curtains or custom carpentry. Projector is attached to the ceiling, covered or accessible. Most people convert their child’s room to a theater after he/she moves out. 2. Is a Dedicated Home Theater Room Expensive?You can get a Dedicated Home Theater Room from $2,000 to $100,000+. It depends on the quality of equipment you choose, the amount of work that needs to be done, the furniture you want, etc. 3. How do I pay for it?We take MasterCard, Visa, Discover, American Express, PayPal, checks and cash. Merchandise purchase is due at contract signing and labor is due at completion of work. 4. How long does it take to install a Dedicated Home Theater Room?Most can be done in a day. The more elaborate the room the more time it will take. 5. Why are your prices lower than other area companies?Our overhead is lower. Our business plan offers the same high quality components as our competitors BUT since we install custom systems, we don’t stock equipment which saves us money and, in turn, saves our customers money. We also assure our clients that they will not get last years out dated model because it "needs to move". 6. Why should I choose The Theater Doctor?If you are looking for low price, low quality and substandard service – by all means, go to the box store. But if you want to have a system you can be proud of and a relationship for years to come…call The Theater Doctor - we look forward to doing business with our customers now and well into the technological future that is to come! 7. What if I only want part of the job done now and finish it later?The Theater Doctor works with your time budget and your financial budget. Keep in mind, for an extended delay we cannot guarantee product availability or price. We’re willing to work with you in every other capacity. 8. What if I buy at a retail store and I need someone to install the component?Definitely! The Theater Doctor will install any equipment for you, any time. BUT call us before you buy. We might be able to provide a better quality unit at a lower price. Disclaimer: 9. Do you sell speakers, screens and TV’s?Yes! Great Quality – Great Prices!!! Everything you need – projectors, Plasmas, LCD’s, DVD’s, cables, connectors – we have it ALL!!! Free Delivery with install!!! 10. I can’t find a cable long enough for my system , do you make custom cables?Yes! Any size. We pride ourselves in the quality of our products. 11. What is HDMI Cabling?It is a digital audio and video connection between a source component to the AV receiver or TV. HDMI is High Definition Multimedia Interface - this is new technology for the cabling of your home entertainment system. HDMI is currently going through some upgrades and transformations. To get the latest up to date info please contact our office. 12. What if I do some of the work myself?The Theater Doctor can only guarantee our own work. Any additions or changes you make to your own system voids our warrantee. That being said - go ahead! Do it yourself and save some money – we will assist you in anyway we can. 13. What about technical calls?The Theater Doctor is dedicated to serving you best. If you have a question, please call. We offer FREE technical advice. 14. Why are you called The Theater Doctor?We cure your Home Entertainment ills! We’ll surgically repair your ailing sound system, perform procedures that provide optimum optical enjoyment for your viewing pleasure, prescribe appropriate treatments to add years of therapeutic home health enjoyment! With yearly checkups, we will be your home entertainment Specialist for life. 15. Do your technicians speak English/Spanish?At this time ‘no habla espanol’. Sorry for the inconvenience. 16. Do you provide training?Yes. Training is FREE with service call and/or control system programming. We encourage you to call us with any questions or concerns. If you don’t understand something – or if you simply forgot – please call us! We know these systems are new to you and we expect you might experience a little confusion in the beginning. We are here for you!!! That being said, training time can be purchased. If you want to learn how to use your current system effectively, if you have a remote you don’t understand, call us. We’ll help you learn more about your own system – even if you bought it somewhere else. 17. What is remote programming?Programming “remotes” is complicated and technical and can be perfected with extensive training and experience. The Theater Doctor has both. We have the necessary codes and information stored in our laptops. We custom program your remote to your specific wants and train you how to effectively use it. 18. What is the reason for video problems?Wow! Could be anything! Lots of times it is a faulty connection or wire. Sometimes it’s the unit itself. Sometimes it is the way the components are daisy chained together. Sometimes a cable was pulled or it could be a staple through a wire in the attic. One thing is for sure; The Theater Doctor will troubleshoot your problem and fix it. 19. Why pre-wire?INVESTMENT!!! Whether you use it or not, pre-wire your new home for a theater room, surround sound, intercom, etc. This increases your resale value. We recommend pre-wiring your oldest child’s room – when they move out the theater comes in! 20. Can’t you run the wires after the house is built?Yes – but it’s difficult and more expensive to run wires later. 21. Do you pre-wire homes?Yes – and we have the advantage. We plan the wires to the design of the room. Since our installers are also designers, more thought goes in to installation. Some wire runners just run wires and let the Designer figure it out later. We solve problems before they start with proper planning. 22. Can you pre-wire my home?It depends on your builder – call them first. We offer FREE evaluations of pre-designed systems whether we do the work or not. 23. My sales person designed my surround system – is he qualified?Sorry. Often times they’re not. Call us for a FREE evaluation of your system design. We will check for issues or problems at NO CHARGE TO YOU!!! Why? Well, if we save you time and money now, you might call us back later. Of course, there is no obligation for you to use The Theater Doctor for your Home Entertainment needs. 24. We have multiple remotes on the table – Dad knows how to use them but Mom can’t figure it out and if the kids push buttons everything goes out of sync. Do you have a solution to this problem? Please help!!!Yes we do!!! We promote family unity with ONE control system – Mom, Dad and kids - technology at its simplest level for a house of Harmony. One button turns it on, one button changes from DVD to TV to Xbox and one button turns it off! There is also a cool Help feature - this control system will work on the sequence and ask you “Did that fix the problem?” – you simply answer yes or no until the issue is fixed. “System Simplified”. 25. What is your Delivery Charge?FREE delivery with purchase and install! 26. What is a "Control System"?There are several Control Systems (remotes) that do the coolest things! For example, when you choose to ‘play’ a movie, you press 1 (one) button -- the shades will come down, the movie comes on and the lights in that room automatically progress to a dim illumination or darkness. Later when you hit the ‘pause’ button your pre-programmed control system not only pauses the movie but it provides low lights for a bathroom break, to check on the kids or to get a yummy snack. 27. What is BluRay?Gotta have it! It's a blue lasered disc capable of storing more than 5 times the information than any other method. The optical experience is AWESOME!!! You will see things in movies that you'd never seen before - details you've missed on the movies you know. It's GREAT! More questions? – Call us at (813) 929-6816
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